HIGHBALL AND CORONAVIRUS

Update as of 6/4/2021

Highball will be reopening the doors once again from 12th April! We will be sending out key information via emails, News Blogs and on our Social Media pages. Keep an eye for updates throughout the next coming days.

Our operating procedures are constantly reviewed to be in line with Government guidelines.

Stay Safe!

 

BEFORE YOU ARRIVE

+ Book your Open Climbing Session Online

+ Arrive ready to climb - bring minimal things/bags etc.. into the centre

+ Check yourself in using your keyfob barcode

 

If you are a competent/experienced and have never been to Highball before, or are visiting again after 12th April, you will need to complete our new online registration form.


WHEN YOU ARE HERE

+ Wear a face covering at all times, unless eating or drinking

+ Wash your hands outside before entering the building

+ Distance yourself from others - remember the 2m rule

+ Follow the current Government guidance


WHEN YOU LEAVE

+ Exit the building via the new dedicated exit point

+ Check Out at the new Check-Out Station

 

Highball is back again! And we’ve missed you like crazy.

The Covid19 pandemic is still with us and will be for the foreseeable future so, we’ve had to make a few changes to the way we operate to ensure we are operating as safely, hygienically and also as cost-effectively as possible. Since February, we have lived by the mantra ‘protecting our people, our community and our business’.

 

‘The ongoing Coronavirus pandemic and government guidelines mean we’re having to operate differently from how things were before lockdown. In addition, we’re also navigating through very challenging economic and financially. Rest assured, the crew and I are doing everything we can to pragmatically manage the risks, maximise enjoyment and mitigate and absorb the financial impacts. We will come back stronger. Never Stand Still.’

Mike (Owner/Managing Director)

 

ONLINE BOOKING & TIME LIMITED CLIMBING SESSIONS

To help us manage capacity in the building, everyone must now book their visit online. These sessions are called ‘Open Climbing Sessions’ and are for competent climbers wanting to climb independently and any guests they want to bring/supervise.

Whilst this is probably the biggest change for everyone, it does bring climbing in line with almost every other sporting activity; you pre-book your session to ensure you get a place. You can arrive when you want during your booked time but you must leave before the end of the session. Please be aware we are now regularly ‘maxing out’ capacity so we strongly encourage you to book in advance.

 

KEEPING IT CLEAN DURING COVID 19

Just like before lockdown, our centre receives a daily professional clean from local business, Spring Clean. They have been our cleaning contractors for many years and as soon as we re-opened, we were pleased to be able to reactivate our contract with them. In addition, you will also see the team performing regular cleans throughout the centre across the day and evening.

 

WASHING YOUR HANDS

One of the easiest and simplest decisions we had to make before we re-opened was to build a new hand wash station. ‘Wash your hands’ was one of the first measures the government introduced and it will likely be the last thing to go - if it ever goes… Let's face it, we should all be washing hands before and after climbing anyway.

We have built 6 sinks which are located outside the front of the building and are available on both entry and exit.

 

INSTRUCTED CLIMBING SESSIONS & COACHING

Our junior clubs are slowly coming back! Watch this space!

 

GIFT VOUCHERS

Gift voucher expiry dates have all been extended to make up for the time we have been forced to close.
New voucher purchases are currently suspended while we migrate to a new Gym Management Software.

 

RAFFLE VOUCHERS

At present, raffle vouchers are suspended while we get our coaching program relaunched. We will endeavor to honour as many raffle vouchers as we can and offer alternatives if possible but unfortunately, some products may not come back.