HIGHBALL & COVID-19

As you will no doubt be aware, Coronavirus (COVID-19) has ‘gone viral’ in the UK and, if it hasn’t already, will be affecting our lives in some way, shape or form in the coming weeks.

Thanks to our Health and Safety Officer, Benny Hiscoke, it has been a regular subject in our weekly ops meeting for the last couple of months. Two weeks ago, we decided to introduce the first phase of our 'CoronaPlan'.

"WE CAN ONLY CONTROL, WHAT WE CAN CONTROL"

As a small, independent business, the next few weeks will be extremely challenging; the situation will be constantly changing and we will need to make important decisions to keep our people, our community, and our business safe. We have devised a four-stage plan for how we will respond (front of house and behind the scenes) as the situation develops and we will keep our customers up to date on progress.

We are and will continue to follow official guidance from the Government, Local Authority and Public Health England.

FOR NOW, THE MOST IMPORTANT MESSAGES ARE:
(LAST UPDATED 15/3/2020)

WE ARE OPEN AS USUAL

MONDAY 16 & TUESDAY 17

FROM WEDNESDAY - CHANGES ARE COMING - WATCH THIS SPACE

CONFIRMED CASES IN NORFOLK = 4

KEEP UP TO DATE ON THE LATEST INFORMATION. EDUCATE YOURSELF ABOUT THE SYMPTOMS, WHEN TO ACKNOWLEDGE THEM AND WHEN TO SELF ISOLATE. THIS WEBSITE IS OUR KEY SOURCE OF INFORMATION

COVID-19 GOVERNMENT INFO

IF YOU HAVE SYMPTOMS OR LIVE WITH / HAVE HAD CONTACT WITH SOMEONE WHO HAS, PLEASE REFER TO THE OFFICIAL INFORMATION BEFORE MAKING YOUR DEICISION TO COME TO HIGHBALL

IF IN DOUBT PLEASE CONSIDER SELF-ISOLATION.

IF YOU DO NOT HAVE ANY SYMPTOMS AND HAVE NOT BEEN IN CONTACT WITH ANYONE WHO HAS, YOU CAN COME CLIMBING AS LONG AS YOU COMMMIT TO HELP US  PROTECT OUR PEOPLE, OUR COMMUNITY AND OUR BUSINESS...

WASH YOUR HANDS, BEFORE AND AFTER CLIMBING AND WHENEVER ELSE IS APPROPRIATE DURING YOUR VISIT - AIM FOR AT LEAST 3 WASHES!

+ When sneezing or coughing cover your mouth/nose with a tissue or elbow/hands. Even if you have no symptoms viruses can spread via water droplets from these actions. Remember to wash your hands after a sneeze or cough too!

+ If possible - please pay by contactless at both reception and cafe

+ If you are a Pay As You Go Customer - We would prefer you to buy a 5 climb passes online, then you can check yourself in. We have reduced the 5 climb pass to £40 Adults £30 Concession.

+ Download the RGPro App so you can self-check-in at reception (reducing contact), follow the appropriate link below

RGPro Connect Apple Store

RGPro Connect Google Play Store

In Addition:

+ Do not wear climbing shoes in the toilets - This isn’t directly related to Cov-19; it’s just a bit rank when you think about it...

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WHAT IS HIGHBALL DOING/DONE?

Our COVID-19 planning started early in the New Year. Two weeks ago, when the first UK cases were being recorded, we began our 4 stage strategy.

STAGE ONE - LIVE

+ Provide Customers with clear information via onsite posters
+ Crew instructed to wash their hands more regularly throughout the day
+ Crew to undertake extra cleaning tasks during shift inc. IT equipment, door handles, etc.
+ Our daily centre clean is carried put by a professional contractor - Spring Clean

STAGE TWO - LIVE

+ Further customer communication - video, dedicated webpage/blog post, and socials
+ Ask all customers to use contactless payment
+ Ask all PAYG customers to purchase a 5 climb pass to reduce contact at reception
+ Keep the roller door & fire doors open as much as possible to improve flow of fresh air
+ All doors, where possible to be ‘open’ to reduce contact points
+ Additional tissues and cleaning stations in the centre

STAGE THREE

+ SOCIAL DISTANCING
+ 3hr Climbing Sessions with Limited Numbers  / Online Booking Only
+ Self Check-In and Contactless Payments Only

STAGE FOUR

+ More information will follow when appropriate

 

PUNCHCARDS:

+ At present, punchcard expiry dates will not be extended.

+ Punchcards expire 26 weeks after purchase which is plenty of time to use them up, e.g. if you buy 10 and climb once a fortnight you’d still have 6 weeks to spare when you run out.

MEMBERSHIPS:

+ We would advise not taking out a membership for the time being, but purchasing punchcards instead. However, this is your choice; you can still freeze the membership if needed.

+ If you need to self-isolate, memberships can be frozen, for free, for up to 2 weeks. Please email hello@highballnorwich.co.uk

BOOKINGS:

+ For the time being, the current booking terms and conditions continue to apply.

We will update this page as the situation develops.

Mike & The Highball Crew